Terms of Use

Effective date: November 3, 2026

These terms are an agreement between you and Juan Pablo Villaplana Corrales, an individual based in Costa Rica (“we”, “us”), the operator of the nuvela app and website. By using nuvela, you agree to these terms and acknowledge our Privacy Policy. If you do not agree, do not use nuvela.

Who can use nuvela

You must be at least 18 years old and able to enter into a binding agreement. You need a compatible iPhone and an Apple Account. An account with nuvela is optional. If you create one, keep access to your sign-in secure.

Not medical advice

nuvela supports rest habits. It does not diagnose or treat sleep disorders. It is not a medical device, and nothing in the app, including AI-generated content, is medical advice. Plans, activities and observations are suggestions, and you decide what to follow.

If poor sleep affects you often, or you have concerns about your health, talk to a health professional. In an emergency, contact your local emergency services.

Your license

We grant you a personal, non-exclusive, non-transferable, revocable license to use the app on Apple-branded devices you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.

You agree not to:

• copy, modify, resell or redistribute the app, or reverse engineer it except where the law allows;
• interfere with the service or try to access it without authorization;
• use nuvela for anything unlawful.

nuvela, Nuvi, and the app’s design and content belong to us. You keep ownership of the records you enter.

Free and Plus plans

Tonight’s plan, the routine and the morning log are free. nuvela Plus is an optional paid subscription with extra features, listed in the app before you buy. Features may change over time.

Subscriptions and billing

• Plans: Plus is offered as an auto-renewable subscription, with annual, monthly and weekly options. Current prices are shown in the app before you confirm.
• Payment: Apple charges your Apple Account when you confirm your purchase. We do not process or see your payment details.
• Automatic renewal: your subscription renews automatically for the same period at the then-current price, unless you cancel at least 24 hours before the current period ends. Apple charges the renewal within the 24 hours before the period ends.
• Free trials: eligible plans may include a free trial, and the app shows its length and the charge date before you start. If you do not cancel at least 24 hours before the trial ends, your subscription begins and you are charged. If you buy a subscription during a trial, any unused trial time ends where applicable.
• Cancelling: manage or cancel in your Apple subscription settings, or in iOS Settings under your name and Subscriptions. Cancellation takes effect at the end of the current period. Deleting the app or your nuvela account does not cancel your subscription.
• Price changes: Apple will notify you of price changes as required, and ask for your consent when needed.
• Refunds: Apple handles all refunds under its policies. You can request one at reportaproblem.apple.com. This does not limit any refund rights you have under local law.
• Restoring purchases: use Restore Purchases in the app with the same Apple Account.

AI features

Some optional features use AI models provided by OpenAI. They are off until you give permission, and our Privacy Policy explains what data is shared. AI output can be inaccurate, incomplete or unsuitable for you, so use your own judgment. It is not medical advice, and we do not guarantee any particular result.

Optional integrations

Apple Health and Screen Time features are optional and depend on Apple’s services and your device settings. We are not responsible for third-party services, which have their own terms.

Disclaimer

To the extent the law allows, nuvela is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including fitness for a particular purpose. We do not promise that nuvela will improve your sleep, or that it will be uninterrupted or error-free. Reminders and app pausing may not always work as expected, so do not rely on them for anything critical, such as waking up on time.

Limitation of liability

To the extent the law allows, we are not liable for indirect, incidental, special or consequential damages, or for lost data or profits. Our total liability for any claim is limited to the greater of the amount you paid for nuvela in the 12 months before the claim or US$50. Nothing in these terms excludes liability that cannot legally be excluded, or limits your mandatory consumer rights.

Ending your use

You can stop using nuvela at any time and delete your account in the app. We may suspend or end your access if you seriously or repeatedly break these terms. The sections that by their nature should continue, such as disclaimers and limitations of liability, continue after your use ends.

Changes to these terms

We may update these terms. If changes are material, we will update the effective date and give notice in the app or on this page before they apply. If you continue using nuvela after that, the new terms apply. If you do not agree, stop using nuvela and cancel any subscription.

Governing law

These terms are governed by the laws of Costa Rica, without regard to conflict-of-law rules. If you are a consumer, you also keep the protections of the mandatory laws of the country where you live, and you may bring a claim in your local courts.

Apple terms

These terms apply to the iOS app as follows:

• These terms are between you and us, not Apple. We, not Apple, are solely responsible for the app and its content.
• Apple has no obligation to provide maintenance or support for the app.
• If the app fails to meet an applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app, if any. To the maximum extent the law allows, Apple has no other warranty obligation for the app.
• We, not Apple, are responsible for addressing any claims relating to the app or your use of it, including product liability claims, claims that the app fails to meet legal or regulatory requirements, and claims under consumer protection, privacy or similar laws.
• If a third party claims the app or your use of it infringes their intellectual property rights, we, not Apple, are responsible for investigating, defending, settling and discharging that claim.
• You represent that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• You must comply with applicable third-party terms when using the app.
• Apple and its subsidiaries are third-party beneficiaries of these terms. Once you accept them, Apple has the right to enforce them against you as a third-party beneficiary.

Contact

Send questions, complaints or claims about the app to:

Juan Pablo Villaplana Corrales, Costa Rica Email: support@thenuvelaapp.com